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GuaranteedVPS was created because we were tired of the guesswork, vaguery, and misrepresentation that we constantly ran into with virtually every other hosting provider we encountered. Our goal was, and continues to be, to create an environment where our customers get exactly what they expect, with nothing hidden, no overages, and no calculator required to figure out things that shouldn’t require such.
With this said, there are certain times when Irony will reign supreme. As you’ve probably read from our explanation post, we had quite the circus of events today. I would like to reiterate that the incidents of today (which lasted 1 hour and 58 minutes) were the result of uncontrollable events which occurred when our upstream provider attempted to cooperate with us to ensure that the best possible setup was achieved and that a situation like today’s was virtually impossible. Naturally, all the problems occurred when we downed our redundant systems to move them into their new homes.
I would like to personally reassure our loyal GuaranteedVPS customers that we do have redundant systems in place. We wholeheartedly believe, subscribe, and insist from our upstream providers that there be an excess of redundant systems, whether they be power supplies, routers/switches, or internet pipelines. Please rest assured that under normal conditions very few things short of a veritable nuclear holocaust would disable our systems as they were so disabled today.
I also understand that, while you all have explanations and comprehend that we did not create this problem, that it is still our problem to deal with. Today, someone else’s problem became your problem, and our dedication to our customers makes this our problem. As Director of Operations and Market Manager for GuaranteedVPS, I would like to encourage you to bring your problems that were caused by the incidents today, to me. If there’s anything that I can do to fix, whether preventively, retroactively, or directly, please don’t hesitate to call me or write me an email (my extension is 801 and my email username is simply josh at the guaranteedvps.com domain).
Please understand that we never expect to go through such an ordeal again, especially since we were attempting to have our setup such that it was even more bulletproof than before. While I can’t predict the future, I can tell you that we are even more immune to such incidents than we were before. You have my word on that, and our word is only one of the guarantees we give you at GuaranteedVPS. As I said before, if there’s any result of this outage that I can help you deal with, my door is open to you.
Have a safe and happy holiday season.
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