| New Customer Support Systems |
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Written by GVPS Staff, January 10th, 2008
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We’ve been struggling very hard at GuaranteedVPS to make sure that we grow our tools as well as our business. We’ve been very fortunate to grow the latter, and now we must make sure that we follow through on our commitment to grow the support as well.
With this in mind, I just wanted to let you all know that you will be seeing some changes in the very near future. A new billing system is currently being tested, as is a new ticketing system (details to be released later). Better phone routing support is being implemented, and even more redundant systems are being put into place so that you have a choice of communication methods if something were to go wrong (including how you’re notified, how you contact us, and how we resolve the problems). A new frontend website will be put into place to replace the look and feel of this website, and more powerful tools will be available to our customers regarding their backend account management.
While we have a fairly precise roadmap to this future, we believe in the knowledge and experience of our users. If you, as the customers who will be using the backend, have any suggestions, please do not hesitate to email support or to discuss with us at IRC:blitzed.org/#guaranteedvps.
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