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	<title>GuaranteedVPS - 1 (888) 466-2132</title>
	<link>http://guaranteedvps.com</link>
	<description>When you need to know your bandwidth is there</description>
	<pubDate>Tue, 15 Apr 2008 23:15:28 +0000</pubDate>
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		<copyright>&#xA9;GuaranteedVPS </copyright>
		<managingEditor>sales@guaranteedvps.com (GuaranteedVPS)</managingEditor>
		<webMaster>sales@guaranteedvps.com</webMaster>
		<category></category>
		<ttl>1440</ttl>
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		<itunes:subtitle></itunes:subtitle>
		<itunes:summary>When you need to know your bandwidth is there</itunes:summary>
		<itunes:author>GuaranteedVPS</itunes:author>
		<itunes:category text="Society &amp; Culture"/>
		<itunes:owner>
			<itunes:name>GuaranteedVPS</itunes:name>
			<itunes:email>sales@guaranteedvps.com</itunes:email>
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			<title>GuaranteedVPS - 1 (888) 466-2132</title>
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		<item>
		<title>To Our AngryBox Customers</title>
		<link>http://guaranteedvps.com/notice20080304</link>
		<comments>http://guaranteedvps.com/notice20080304#comments</comments>
		<pubDate>Tue, 04 Mar 2008 19:57:46 +0000</pubDate>
		<dc:creator>GVPS Staff</dc:creator>
		
		<category><![CDATA[AngryBox]]></category>

		<category><![CDATA[Specific Servers]]></category>

		<category><![CDATA[Outage Notices]]></category>

		<category><![CDATA[General News]]></category>

		<guid isPermaLink="false">http://guaranteedvps.com/to-our-angrybox-customers</guid>
		<description><![CDATA[  We want to acknowledge our patient AngryBox customers as we finish up repairing our hardware.  For all of our AngryBox customers, please be aware that you will all be receiving a special and important email from us.  Please read it and get back to us with any outstanding issues it deals with, [...] ]]></description>
			<content:encoded><![CDATA[ We want to acknowledge our patient AngryBox customers as we finish up repairing our hardware.  For all of our AngryBox customers, please be aware that you will all be receiving a special and important email from us.  Please read it and get back to us with any outstanding issues it deals with, as we want to make sure that we take care of our customers as expeditiously as possible.
]]></content:encoded>
			<wfw:commentRss>http://guaranteedvps.com/notice20080304/feed</wfw:commentRss>
		</item>
		<item>
		<title>AngryBox reboots and repairs</title>
		<link>http://guaranteedvps.com/angrybox-reboots-and-repairs</link>
		<comments>http://guaranteedvps.com/angrybox-reboots-and-repairs#comments</comments>
		<pubDate>Tue, 19 Feb 2008 16:52:02 +0000</pubDate>
		<dc:creator>GVPS Staff</dc:creator>
		
		<category><![CDATA[AngryBox]]></category>

		<category><![CDATA[Specific Servers]]></category>

		<category><![CDATA[Outage Notices]]></category>

		<category><![CDATA[General News]]></category>

		<guid isPermaLink="false">http://guaranteedvps.com/angrybox-reboots-and-repairs</guid>
		<description><![CDATA[  Over the last several days, AngryBox has rebooted spontaneously several times.  GuaranteedVPS will be shutting AngryBox down for emergency maintenance tomorrow night for hardware replacement.  No data is at risk of loss and nothing is wrong with storage, but there is a malfunctioning device causing reboots which (obviously) needs to be replaced. [...] ]]></description>
			<content:encoded><![CDATA[ Over the last several days, AngryBox has rebooted spontaneously several times.  GuaranteedVPS will be shutting AngryBox down for emergency maintenance tomorrow night for hardware replacement.  No data is at risk of loss and nothing is wrong with storage, but there is a malfunctioning device causing reboots which (obviously) needs to be replaced.  All AngryBox customers will see a brief (several minute) outage tomorrow night during the replacement.  No significant impact is expected to the box, other than to replace the device in question.
We thank you for your patience in this matter.
[Additional Note]
Maintenance is scheduled for 2:00am EST Thursday 21 February.  As previously noted, we will be swapping out a component of the box and downtime is expected to be minimal.  If you have any questions regarding this matter, please do not hesitate to call us, email our support staff, or visit us in our support channel on IRC.
]]></content:encoded>
			<wfw:commentRss>http://guaranteedvps.com/angrybox-reboots-and-repairs/feed</wfw:commentRss>
		</item>
		<item>
		<title>Planned service outage for DoomBox</title>
		<link>http://guaranteedvps.com/planned-service-outage-for-doombox</link>
		<comments>http://guaranteedvps.com/planned-service-outage-for-doombox#comments</comments>
		<pubDate>Tue, 12 Feb 2008 08:42:17 +0000</pubDate>
		<dc:creator>GVPS Staff</dc:creator>
		
		<category><![CDATA[DoomBox]]></category>

		<category><![CDATA[Specific Servers]]></category>

		<category><![CDATA[Outage Notices]]></category>

		<guid isPermaLink="false">http://guaranteedvps.com/planned-service-outage-for-doombox</guid>
		<description><![CDATA[  On Sunday 17 February at 3:00am EST (that is, late saturday night) there will be a short service outtage for customers on DoomBox while a new module is installed on the host node at a customer&#8217;s request.  We expect this outage to last no more than 5 minutes.  If you have any [...] ]]></description>
			<content:encoded><![CDATA[ On Sunday 17 February at 3:00am EST (that is, late saturday night) there will be a short service outtage for customers on DoomBox while a new module is installed on the host node at a customer&#8217;s request.  We expect this outage to last no more than 5 minutes.  If you have any questions or concerns about the timing of this scheduled outage, please contact Customer Support.
No, this isn&#8217;t an accidental clone of the previous message.  
]]></content:encoded>
			<wfw:commentRss>http://guaranteedvps.com/planned-service-outage-for-doombox/feed</wfw:commentRss>
		</item>
		<item>
		<title>Planned Service Outtage for DoomBox Customers</title>
		<link>http://guaranteedvps.com/planned-service-outtage-for-doombox-customers</link>
		<comments>http://guaranteedvps.com/planned-service-outtage-for-doombox-customers#comments</comments>
		<pubDate>Thu, 10 Jan 2008 20:50:40 +0000</pubDate>
		<dc:creator>Joshua Selser, Director of Operations</dc:creator>
		
		<category><![CDATA[DoomBox]]></category>

		<category><![CDATA[Outage Notices]]></category>

		<guid isPermaLink="false">http://guaranteedvps.com/planned-service-outtage-for-doombox-customers</guid>
		<description><![CDATA[  On Thursday 17 January at 3:00am EST there will be a short service outtage for customers on DoomBox while a new module is installed on the host nodeat a customer&#8217;s request. We expect this outage to last no more than 5 minutes. If you have any questions or concerns about the timing of this [...] ]]></description>
			<content:encoded><![CDATA[ On Thursday 17 January at 3:00am EST there will be a short service outtage for customers on DoomBox while a new module is installed on the host nodeat a customer&#8217;s request. We expect this outage to last no more than 5 minutes. If you have any questions or concerns about the timing of this scheduled outage, please contact Customer Support.
]]></content:encoded>
			<wfw:commentRss>http://guaranteedvps.com/planned-service-outtage-for-doombox-customers/feed</wfw:commentRss>
		</item>
		<item>
		<title>New Customer Support Systems</title>
		<link>http://guaranteedvps.com/new-support-system</link>
		<comments>http://guaranteedvps.com/new-support-system#comments</comments>
		<pubDate>Thu, 10 Jan 2008 17:56:50 +0000</pubDate>
		<dc:creator>GVPS Staff</dc:creator>
		
		<category><![CDATA[General News]]></category>

		<guid isPermaLink="false">http://guaranteedvps.com/new-support-system</guid>
		<description><![CDATA[  We&#8217;ve been struggling very hard at GuaranteedVPS to make sure that we grow our tools as well as our business. We&#8217;ve been very fortunate to grow the latter, and now we must make sure that we follow through on our commitment to grow the support as well.
With this in mind, I just wanted to [...] ]]></description>
			<content:encoded><![CDATA[ We&#8217;ve been struggling very hard at GuaranteedVPS to make sure that we grow our tools as well as our business. We&#8217;ve been very fortunate to grow the latter, and now we must make sure that we follow through on our commitment to grow the support as well.
With this in mind, I just wanted to let you all know that you will be seeing some changes in the very near future. A new billing system is currently being tested, as is a new ticketing system (details to be released later). Better phone routing support is being implemented, and even more redundant systems are being put into place so that you have a choice of communication methods if something were to go wrong (including how you&#8217;re notified, how you contact us, and how we resolve the problems). A new frontend website will be put into place to replace the look and feel of this website, and more powerful tools will be available to our customers regarding their backend account management.
While we have a fairly precise roadmap to this future, we believe in the knowledge and experience of our users. If you, as the customers who will be using the backend, have any suggestions, please do not hesitate to email support or to discuss with us at IRC:blitzed.org/#guaranteedvps.
]]></content:encoded>
			<wfw:commentRss>http://guaranteedvps.com/new-support-system/feed</wfw:commentRss>
		</item>
		<item>
		<title>Yahoo! Australia DNS fault</title>
		<link>http://guaranteedvps.com/yahoo-australia-dns-fault</link>
		<comments>http://guaranteedvps.com/yahoo-australia-dns-fault#comments</comments>
		<pubDate>Fri, 04 Jan 2008 18:47:00 +0000</pubDate>
		<dc:creator>GVPS Staff</dc:creator>
		
		<category><![CDATA[Miscellaneous]]></category>

		<category><![CDATA[Outage Notices]]></category>

		<guid isPermaLink="false">http://guaranteedvps.com/yahoo-australia-dns-fault</guid>
		<description><![CDATA[  Some customers of Yahoo! Australia and Melbourne IT have suffered a loss of nameserver data.  If you are a customer of either entity and your domain seems to be &#8220;broken,&#8221; please check and make sure that the correct IP address is in place.  An old backup was put into place, and several [...] ]]></description>
			<content:encoded><![CDATA[ Some customers of Yahoo! Australia and Melbourne IT have suffered a loss of nameserver data.  If you are a customer of either entity and your domain seems to be &#8220;broken,&#8221; please check and make sure that the correct IP address is in place.  An old backup was put into place, and several customers now have domains pointing at the wrong hosts entirely.  To check if you are undergoing this problem for any domain meant to be pointed at a GuaranteedVPS server, check and make sure that the IP address begins with 64.22 (dedicated server customers may have alternate IP address ranges.)  If you do not know your IP address(es), please contact support and we will tell you immediately.  Alternately, your IP address can be found in your sign-up email.  Unfortunately, this is not a problem that we can fix for you, as the problem exists entirely outside our network, and for security reasons, providers like that will not redirect domains for anyone other than the domain owners.
If this problem affects you, the resolution is simple: just put in the new IP address at your DNS host.  Unfortunately, DNS usually takes several hours to propagate (in theory it can be up to three days, though this is rare.)  During that time, there is no way to accelerate the restoration of domain service.  The primary issue is that of caching: downstream ISPs may just be remembering what the IP address was, to save bandwidth and speed up domain queries.  If there are critical services which need immediate reconnection, you can use your IP address directly in almost any system which can use a domain name.
This problem is a very rare sort of problem; we do not advise switching DNS providers on the basis of this fault. 
If there are any concerns or need for explanation, please do not hesitate to contact GuaranteedVPS support.
]]></content:encoded>
			<wfw:commentRss>http://guaranteedvps.com/yahoo-australia-dns-fault/feed</wfw:commentRss>
		</item>
		<item>
		<title>All known problems resolved</title>
		<link>http://guaranteedvps.com/all-known-problems-resolved</link>
		<comments>http://guaranteedvps.com/all-known-problems-resolved#comments</comments>
		<pubDate>Fri, 30 Nov 2007 23:23:46 +0000</pubDate>
		<dc:creator>GVPS Staff</dc:creator>
		
		<category><![CDATA[Outage Notices]]></category>

		<category><![CDATA[General News]]></category>

		<guid isPermaLink="false">http://guaranteedvps.com/all-known-problems-resolved</guid>
		<description><![CDATA[  As of 2:22p PST Nov 30, all problems from the datacenter outage are resolved.  Downtime varies depending on which server the customer was on; all servers except DoomBox experienced less than two hours&#8217; outage, whereas DoomBox experienced an outage for some protocols for a further hour and one half.  All VEs have [...] ]]></description>
			<content:encoded><![CDATA[ As of 2:22p PST Nov 30, all problems from the datacenter outage are resolved.  Downtime varies depending on which server the customer was on; all servers except DoomBox experienced less than two hours&#8217; outage, whereas DoomBox experienced an outage for some protocols for a further hour and one half.  All VEs have been manually verified as running and routable.  No data is lost.  No hardware is damaged.  All known results of downtime are resolved.  Everything is once again hunky dory.  If this outage has affected you as a customer, please let sales@ know.  If you find that the outage has caused even minor issues and you would like assistance smoothing them out, please let us know.
We would like to thank our customers for their graciousness during this stress.  Some hosts would brag about four hours of total downtime in eight months; we would not.  Measures are being taken to harden the rack against such problems in the future.
Our lifetime uptime is now 99.9305%.  Bye bye, 100%; we&#8217;ll miss you.
]]></content:encoded>
			<wfw:commentRss>http://guaranteedvps.com/all-known-problems-resolved/feed</wfw:commentRss>
		</item>
		<item>
		<title>[Resolved] DoomBox Customers Port 80 Outage</title>
		<link>http://guaranteedvps.com/doombox-customers-port-80-outtage</link>
		<comments>http://guaranteedvps.com/doombox-customers-port-80-outtage#comments</comments>
		<pubDate>Fri, 30 Nov 2007 22:35:09 +0000</pubDate>
		<dc:creator>GVPS Staff</dc:creator>
		
		<category><![CDATA[DoomBox]]></category>

		<category><![CDATA[Outage Notices]]></category>

		<guid isPermaLink="false">http://guaranteedvps.com/doombox-customers-port-80-outtage</guid>
		<description><![CDATA[  We are aware that there is still a problem on DoomBox which is affecting < 4% of our customers.  We are making the necessary repairs immediately and will have the http standard port (80) up and running shortly (there currently is a route to host but a switching problem is preventing http requests [...] ]]></description>
			<content:encoded><![CDATA[ We are aware that there is still a problem on DoomBox which is affecting < 4% of our customers.  We are making the necessary repairs immediately and will have the http standard port (80) up and running shortly (there currently is a route to host but a switching problem is preventing http requests from going through).  We expect this problem will be resolved by close of business today.
Edit: this problem is resolved as of 2:14p PST same day (Nov 30 2007).
]]></content:encoded>
			<wfw:commentRss>http://guaranteedvps.com/doombox-customers-port-80-outtage/feed</wfw:commentRss>
		</item>
		<item>
		<title>A Comment and a Continued Commitment</title>
		<link>http://guaranteedvps.com/a-comment-and-a-continued-commitment</link>
		<comments>http://guaranteedvps.com/a-comment-and-a-continued-commitment#comments</comments>
		<pubDate>Fri, 30 Nov 2007 22:27:35 +0000</pubDate>
		<dc:creator>Joshua Selser, Director of Operations</dc:creator>
		
		<category><![CDATA[Outage Notices]]></category>

		<category><![CDATA[General News]]></category>

		<guid isPermaLink="false">http://guaranteedvps.com/a-comment-and-a-continued-commitment</guid>
		<description><![CDATA[  GuaranteedVPS was created because we were tired of the guesswork, vaguery, and misrepresentation that we constantly ran into with virtually every other hosting provider we encountered. Our goal was, and continues to be, to create an environment where our customers get exactly what they expect, with nothing hidden, no overages, and no calculator required [...] ]]></description>
			<content:encoded><![CDATA[ GuaranteedVPS was created because we were tired of the guesswork, vaguery, and misrepresentation that we constantly ran into with virtually every other hosting provider we encountered. Our goal was, and continues to be, to create an environment where our customers get exactly what they expect, with nothing hidden, no overages, and no calculator required to figure out things that shouldn&#8217;t require such.
With this said, there are certain times when Irony will reign supreme. As youve probably read from our explanation post, we had quite the circus of events today. I would like to reiterate that the incidents of today (which lasted 1 hour and 58 minutes) were the result of uncontrollable events which occurred when our upstream provider attempted to cooperate with us to ensure that the best possible setup was achieved and that a situation like todays was virtually impossible. Naturally, all the problems occurred when we downed our redundant systems to move them into their new homes.
I would like to personally reassure our loyal GuaranteedVPS customers that we do have redundant systems in place. We wholeheartedly believe, subscribe, and insist from our upstream providers that there be an excess of redundant systems, whether they be power supplies, routers/switches, or internet pipelines. Please rest assured that under normal conditions very few things short of a veritable nuclear holocaust would disable our systems as they were so disabled today.
I also understand that, while you all have explanations and comprehend that we did not create this problem, that it is still our problem to deal with. Today, someone elses problem became your problem, and our dedication to our customers makes this our problem. As Director of Operations and Market Manager for GuaranteedVPS, I would like to encourage you to bring your problems that were caused by the incidents today, to me. If theres anything that I can do to fix, whether preventively, retroactively, or directly, please dont hesitate to call me or write me an email (my extension is 801 and my email username is simply josh at the guaranteedvps.com domain).
Please understand that we never expect to go through such an ordeal again, especially since we were attempting to have our setup such that it was even more bulletproof than before. While I cant predict the future, I can tell you that we are even more immune to such incidents than we were before. You have my word on that, and our word is only one of the guarantees we give you at GuaranteedVPS. As I said before, if theres any result of this outage that I can help you deal with, my door is open to you.
Have a safe and happy holiday season.
]]></content:encoded>
			<wfw:commentRss>http://guaranteedvps.com/a-comment-and-a-continued-commitment/feed</wfw:commentRss>
		</item>
		<item>
		<title>Upstream Provider Causes Unplanned Server Outages</title>
		<link>http://guaranteedvps.com/upstream-provider-causes-unplanned-server-outages</link>
		<comments>http://guaranteedvps.com/upstream-provider-causes-unplanned-server-outages#comments</comments>
		<pubDate>Fri, 30 Nov 2007 21:46:07 +0000</pubDate>
		<dc:creator>GVPS Staff</dc:creator>
		
		<category><![CDATA[DoomBox]]></category>

		<category><![CDATA[CurmudgeonBox]]></category>

		<category><![CDATA[BelligerentBox]]></category>

		<category><![CDATA[AngryBox]]></category>

		<category><![CDATA[Outage Notices]]></category>

		<guid isPermaLink="false">http://guaranteedvps.com/upstream-provider-causes-unplanned-server-outages</guid>
		<description><![CDATA[  On Friday 30 November 2007, an unexpected carryover from yesterdays rack transition incident caused a major outage for all of our servers.  A neighboring rack blew a power coupling while two of the three redundant fiber switches were being relocated.  This damage to the power coupling also damaged the remaining fiber switch. [...] ]]></description>
			<content:encoded><![CDATA[ On Friday 30 November 2007, an unexpected carryover from yesterdays rack transition incident caused a major outage for all of our servers.  A neighboring rack blew a power coupling while two of the three redundant fiber switches were being relocated.  This damage to the power coupling also damaged the remaining fiber switch.  The switch was patched as quickly as possible.  Ironically, it was the case that the relocation of the fiber switches was being done in an effort to put them on their own coupling to eliminate any chance of what actually happened.  
While our servers actually remained on and up, there was no route to your hosts between 8:36AM and 10:34AM PST.  The situation was resolved at 10:34AM PST today, and a more permanent solution will be in place by 12:01AM tomorrow, Saturday 01 December.  Due to this permanent solution, there will be another downtime which is expected to last less than 5 minutes, and no more than 15 on the outside, at approximately just before midnight tonight.
You may have noticed that your servers have, in fact, reported a downtime.  We used the debacles of late to go ahead and migrate the servers to their new and better homes since there was no route to your hosts from the public internet anyway.  This allowed us to be more efficient within the parameters of the outage and prevented us from having to reschedule the downtime to relocate the machines later.
This issue is an isolated incident, and was the result of our demand of our upstream provider to make sure that an incident like this never actually happens.  If you have any questions or wish to discuss further any of the issues, please do not hesitate to open a support ticket by either calling us directly or via email.
]]></content:encoded>
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