| Yahoo! Australia DNS fault |
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Written by GVPS Staff, January 4th, 2008
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Some customers of Yahoo! Australia and Melbourne IT have suffered a loss of nameserver data. If you are a customer of either entity and your domain seems to be “broken,” please check and make sure that the correct IP address is in place. An old backup was put into place, and several customers now have domains pointing at the wrong hosts entirely. To check if you are undergoing this problem for any domain meant to be pointed at a GuaranteedVPS server, check and make sure that the IP address begins with 64.22 (dedicated server customers may have alternate IP address ranges.) If you do not know your IP address(es), please contact support and we will tell you immediately. Alternately, your IP address can be found in your sign-up email. Unfortunately, this is not a problem that we can fix for you, as the problem exists entirely outside our network, and for security reasons, providers like that will not redirect domains for anyone other than the domain owners.
If this problem affects you, the resolution is simple: just put in the new IP address at your DNS host. Unfortunately, DNS usually takes several hours to propagate (in theory it can be up to three days, though this is rare.) During that time, there is no way to accelerate the restoration of domain service. The primary issue is that of caching: downstream ISPs may just be remembering what the IP address was, to save bandwidth and speed up domain queries. If there are critical services which need immediate reconnection, you can use your IP address directly in almost any system which can use a domain name.
This problem is a very rare sort of problem; we do not advise switching DNS providers on the basis of this fault.
If there are any concerns or need for explanation, please do not hesitate to contact GuaranteedVPS support.
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