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On Thursday 17 January at 3:00am EST there will be a short service outtage for customers on DoomBox while a new module is installed on the host node at a customer’s request.  We expect this outage to last no more than 5 minutes.  If you have any questions or concerns about the timing of this scheduled outage, please contact Customer Support.

We’ve been struggling very hard at GuaranteedVPS to make sure that we grow our tools as well as our business.  We’ve been very fortunate to grow the latter, and now we must make sure that we follow through on our commitment to grow the support as well.

 With this in mind, I just wanted to let you all know that you will be seeing some changes in the very near future.  A new billing system is currently being tested, as is a new ticketing system (details to be released later).  Better phone routing support is being implemented, and even more redundant systems are being put into place so that you have a choice of communication methods if something were to go wrong (including how you’re notified, how you contact us, and how we resolve the problems).  A new frontend website will be put into place to replace the look and feel of this website, and more powerful tools will be available to our customers regarding their backend account management.

While we have a fairly precise roadmap to this future, we believe in the knowledge and experience of our users.  If you, as the customers who will be using the backend, have any suggestions, please do not hesitate to email support or to discuss with us at IRC:blitzed.org/#guaranteedvps. 

Some customers of Yahoo! Australia and Melbourne IT have suffered a loss of nameserver data. If you are a customer of either entity and your domain seems to be “broken,” please check and make sure that the correct IP address is in place. An old backup was put into place, and several customers now have domains pointing at the wrong hosts entirely. To check if you are undergoing this problem for any domain meant to be pointed at a GuaranteedVPS server, check and make sure that the IP address begins with 64.22 (dedicated server customers may have alternate IP address ranges.) If you do not know your IP address(es), please contact support and we will tell you immediately. Alternately, your IP address can be found in your sign-up email. Unfortunately, this is not a problem that we can fix for you, as the problem exists entirely outside our network, and for security reasons, providers like that will not redirect domains for anyone other than the domain owners.

If this problem affects you, the resolution is simple: just put in the new IP address at your DNS host. Unfortunately, DNS usually takes several hours to propagate (in theory it can be up to three days, though this is rare.) During that time, there is no way to accelerate the restoration of domain service. The primary issue is that of caching: downstream ISPs may just be remembering what the IP address was, to save bandwidth and speed up domain queries. If there are critical services which need immediate reconnection, you can use your IP address directly in almost any system which can use a domain name.

This problem is a very rare sort of problem; we do not advise switching DNS providers on the basis of this fault.

If there are any concerns or need for explanation, please do not hesitate to contact GuaranteedVPS support.